Privacy Policy
Privacy Policy for Virtual Therapy Group
Effective Date: 01/08/2023
At Virtual Therapy Group we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data in accordance with applicable laws.
1. Data Collection
We collect personal data depending on the nature of the service you engage with, whether it's a consultation, therapy session, or working with a company, campaign or event.
a. Consultations:
No Data Retention: If you book a consultation with us, we do not retain or store your personal data after the consultation. We only collect the necessary details to schedule the appointment and provide the consultation itself.
Types of Data Collected: This may include your name, contact details (email, phone number), and basic information to facilitate the booking.
b. Therapy Sessions:
Data Retention: For clients engaging in therapy sessions, we retain necessary information to provide effective therapy. This includes your contact details, session notes, and relevant health information to ensure we deliver appropriate care and support.
Types of Data Collected: This may include personal details (name, date of birth), contact information, medical history, therapy session notes, and any other relevant information necessary for your treatment.
Storage & Security: We securely store your data for as long as needed for the purposes of treatment. All data is kept confidential and is stored in a secure, encrypted manner. If you are having sessions with us through an insurance provider or third party, as it would have been explained, we share information on attendance, session focus and a summary following assessment or discharge.
c. For Companies/Workshops:
Relevant Business Information: If you are a company, we collect only the relevant business details required to facilitate our services, such as company name, contact information, and any specific business-related requirements.
2. How We Use Your Data
We use your personal data for the following purposes:
Consultations: To schedule and confirm consultation appointments.
Therapy Sessions: To provide and support therapy services, including record-keeping of session notes and relevant information for ongoing care.
For Companies: To communicate with you regarding services requested and to provide business-related assistance.
3. Data Sharing
We do not share your personal data with third parties, except where required by law or with your explicit consent. Your data may only be shared with other professionals or third parties if necessary for your care (e.g., with your permission for referrals to other healthcare providers or in a case of risk and safeguarding concerns).
4. Data Retention
Consultations: For consultations, we do not retain your data beyond the purpose of the appointment.
Therapy Sessions: For therapy clients, data will be kept for the duration of your treatment and in accordance with legal and ethical guidelines.
For Companies: Relevant business data will be retained for the duration of the business relationship and for legal or contractual reasons.
5. Your Rights
You have the right to:
Access Your Data: You can request access to the personal data we hold about you at any time.
Correction of Data: If your data is inaccurate or incomplete, you can request correction.
Deletion of Data: You may request the deletion of your personal data, subject to any legal requirements or if data is still needed for ongoing treatment or business services.
Opt-Out of Communications: If you no longer wish to receive communications from us, you can opt out at any time.
6. Security of Your Data
We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or alteration.
7. Cookies and Tracking Technologies
We do not use cookies or tracking technologies for consultations or therapy sessions. For companies, if any tracking tools are used on our website, it will be to improve user experience and service delivery, and we will notify you about the use of such technologies.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Angela Gabriel
Virtual Therapy Group